Crypto Storage Support Center
Access technical assistance, account support, API connection guidance and security reporting through a structured ticket management system.
Every request is categorized, assigned and reviewed according to priority level and technical complexity.
Choose The Right Support Channel
Select the category that matches your request. Correct classification helps our technical team assign the right specialist faster.
Storage Access
Login problems, authentication issues, account verification and access recovery requests.
Technical Issue
Problems with transfers, backups, synchronization or storage operations.
API Integration
Connection assistance for exchange APIs and automated storage workflows.
Security Incident
Suspicious activity, unauthorized access or possible account compromise.
Payments & Plans
Subscription questions, invoices, upgrades and storage plan changes.
Storage Migration
Moving encrypted archives between storage environments.
Documentation
Guides, instructions and technical reference materials.
General Question
Other questions related to Crypto In’N Out services.
How Requests Are Processed
Every ticket receives a priority classification based on technical impact, security risk and service availability.
LOW
General questions, documentation requests and non-critical improvements.
NORMAL
Account questions, configuration issues and standard technical assistance.
HIGH
Service limitations, failed operations or issues affecting account usage.
CRITICAL
Security incidents, unauthorized access or urgent infrastructure risks.
From Ticket Creation To Resolution
Each request follows a structured workflow designed to improve response quality and maintain clear communication.
Ticket Created
The request is submitted with category, description and required technical information.
Automatic Classification
The system identifies category, priority level and required support team.
Specialist Assignment
The ticket is assigned to the appropriate technical specialist.
Investigation
Technical information, logs and configuration details are reviewed.
Resolution
The solution, recommendation or next action is communicated.
Exchange API Connection Support
Connect supported exchanges with controlled permissions and secure configuration practices.
Binance
API connection guidance and permission configuration.
Bybit
Exchange connection and account configuration support.
OKX
Secure API setup and integration assistance.
Coinbase
Connection documentation and setup guidance.
Technical Knowledge Base
Explore guides for storage configuration, backup preparation and secure crypto data management.
Wallet Backup Guide
Preparing encrypted wallet recovery archives.
API Connection Guide
Connecting exchange APIs safely.
Storage Migration
Moving archives between environments.
Security Practices
Recommended account protection methods.
Suspected Unauthorized Access?
Immediately create a security incident ticket. Never send passwords, private keys or seed phrases through support communication.
Support Questions
How quickly are tickets answered?
Response time depends on priority level and technical complexity.
Can support access my private keys?
No. Support never requires passwords, private keys or seed phrases.
Can I connect exchange APIs?
Yes, supported integrations can be configured using restricted permissions.
Need Assistance With Your Crypto Storage?
Create a support request and connect with the appropriate technical channel.